Inside Sales Rep I
Company: AbbVie
Location: Austin
Posted on: July 11, 2025
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Job Description:
Company Description At Allergan Aesthetics, an AbbVie company,
we develop, manufacture, and market a portfolio of leading
aesthetics brands and products. Our aesthetics portfolio includes
facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation,
education, exceptional service, and a commitment to excellence, all
with a personal touch. For more information, visit
https://global.allerganaesthetics.com/. Follow Allergan Aesthetics
on LinkedIn. Allergan Aesthetics | An AbbVie Company Job
Description Our team is searching for high energy, self-motivated,
dynamic individuals wishing to join a team environment that values
individual achievement.Candidates must be able to work in a
fast-paced environment with a continued focus on utilizing phone
and other channels to create, nurture, and expand relationships
with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication
skills, be highly organized, flexible, self-starters and have the
ability to articulate value on a consistent basis in order to
foster growth of an expanding customer base through positive
customer interactions and lasting relationships. Ability to use
virtual sales techniques to ensure positive results to an assigned
list of healthcare professionals to offer product education,
information on program/service offerings, samples, and resources
while meeting and exceeding established daily and monthly call
volume metrics Successfully complete product training and meet
training expectations to service customers within the parameters of
the program Facilitate account management skills (account planning,
field resource coordination; close, support customer education and
promotion need, reporting) Engage healthcare professionals with
in-depth informational/promotional communications in accordance
with policies and procedures set by the program and compliance
guidelines to grow prescription volume Establish phone presence -
commanding and engaging, ability to create rapport and grow
relationships with healthcare professionals from all levels
including office staff, Medical Assistants, nurses, and doctors
Demonstrate thorough knowledge of product and ensure clear, concise
and accurate communication of product information with target
audiences using appropriate clinical terminology Listen and respond
appropriately to customer needs and questions, thereby ensuring
acceptance of, or agreement with program objective Process customer
requests related to product information, cost and savings, product
samples and literature in a timely, accurate, and professional
manner Display ability to thoroughly answer questions related to
process of securing product samples and literature Provide
information pertaining to additional sources of information
regarding product and services, such as referral to websites or
other appropriate resources Display a positive attitude and
customer focus, provide timely resolution for all customer issues,
concerns, and/or questions Project a professional and positive
company image through all phone interactions Manage inbound and
outbound call activity effectively, ensuring adequate coverage of
inbound call volume when necessary Navigate phone conversations
with approved best practices and according to compliance guidelines
Understand systems and accurately enter all relevant information
into system, including any follow up actions in accordance with
policies and procedures, ensuring data integrity Collaborate with
appropriate team members to determine necessary strategic sales
approaches. Maintain the required product expertise Partner with
Field Sales, Operations, and Marketing to further identify methods
to improve effectiveness Meet and exceed established daily, weekly,
and monthly outbound call volume metrics and other productivity
goals successfully Manage targeted list of healthcare
professionals, and provide value-added benefits to grow product
volume Manage daily sales call activity to optimize time and
maximize the achievement of sales objectives Identify, prioritize,
and drive opportunities to create access, programs, and processes
that drive demand Effective and timely communication with Manager
Follow established escalation pathways required for issue
resolution Maintain training materials and job aides, keeping
current with updates provided by the training department Must
safeguard patient privacy and confidentiality by following the
guidelines set forth in the Privacy and Security Rules of the
Health Insurance Portability and Accountability Act (HIPAA)
Qualifications The following listed requirements need to be met at
a minimum level to be considered for the job: The ideal candidate
will have a background in direct selling, and a bachelors degree is
preferred The candidate is required to have at least 2 years of
customer service and/or sales experience Self-starter, ability to
work independently, highly organized, superior communication and
relationship building skills Preferred Skills/Qualifications
Understanding of medical terminology, ability to pronounce medical
terms Knowledge of medical device, pharmaceutical market or related
field Experience in the healthcare industry involving interaction
with physicians, patients, and office staff is preferred Skills
demonstrating professional phone etiquette Ability to use Microsoft
Office, Outlook MS Word, Excel, PowerPoint Knowledge of Salesforce
preferred Excellent time management skills Ability to learn,
assimilate information into practice to follow established,
mandatory best practices including, but not limited to Daily
activity, goals, metrics Proficient usage of applications,
databases, and other core tools Maintaining strict quality control
standards and performance monitoring Providing input on quality of
calls, job aids, and targeted opportunities for ongoing improvement
of daily output Effectiveness working independently and in a team
environment Additional Information Applicable only to applicants
applying to a position in any location with pay disclosure
requirements under state or local law: The compensation range
described below is the range of possible base pay compensation that
the Company believes ingood faith it will pay for this role at the
time of this posting based on the job grade for this position.
Individualcompensation paid within this range will depend on many
factors including geographic location, and we may ultimatelypay
more or less than the posted range. This range may be modified in
the future. We offer a comprehensive package of benefits including
paid time off (vacation, holidays, sick),
medical/dental/visioninsurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive
programs. Note: No amount of payis considered to bewages or
compensation until such amount is earned, vested, and
determinable.The amount and availability of any bonus, commission,
incentive, benefits, or any other form of compensation and
benefitsthat are allocable to a particular employee remains in the
Company's sole and absolute discretion unless and until paid andmay
be modified at the Companys sole and absolute discretion,
consistent with applicable law. AbbVie is an equal opportunity
employer and is committed to operating with integrity, driving
innovation, transforming lives and serving our community. Equal
Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to
learn more, visit
https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation,
click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Keywords: AbbVie, College Station , Inside Sales Rep I, Customer Service & Call Center , Austin, Texas