Section Head of Virology
Company: Texas A&M Veterinary Medical Diagnostic Laboratory
Location: College Station
Posted on: May 18, 2019
General Description: Responsible for daily oversight of the
laboratory operations in Virology testing section, including
budgetary matters, routine testing, test development, client
communications, quality assurance, safety, and employee well-being.
Responsible for scientific accuracy, completeness, promptness and
generation of the associated laboratory results. Ensure workflow
coordination as well as appropriate and timely personnel
management. Sample Prep, Sample Cataloging: Responsible for timely
and accurate sample processing and preparation by section staff.
Testing: Provide scientific oversight for daily diagnostic testing
in the section. Serve as the subject matter expert on a
discipline(s), technique(s) or diagnostic methodology(ies). May
perform or interpret complex assays or techniques for routine and
non-routine testing. Work closely with Diagnostic
Services/Veterinary Services, fellow Section Heads, Assistant
Section Heads, and Veterinary Pathologists in the coordination and
testing of multiply assigned cases. Serve as a section point of
contact/subject matter resource for colleagues in other TVMDL
sections or locations. Data Entry, Interpretation, Results:
Coordinate progress of high consequence cases. Provide analysis and
review of unexpected results or results of significance. Provide
diagnostic interpretation to clients based on test results and
clinical histories. Serve as case coordinator or section point of
contact for multiply assigned cases when appropriate. Review
results from other sections, clarify conflicting results and
provide interpretation as necessary. Release results to clients in
a manner consistent with TVMDL's published turnaround times.
Responsible for the creation and revision of tests in LIMS. Client
Communication: Communicate with clients via phone and/or email.
Solicit information to better assess the feasibility and need for
potential testing. Offer recommendations on sample selection, test
selection, collection, shipment, etc. Consult with TVMDL colleagues
to provide a complete, holistic approach to case management for all
clients when appropriate. May answer clinical questions from
clients. Coordinate test agreements with clients as appropriate,
recommending pricing structure to agency leadership. Mitigate
client complaints as appropriate. Quality Assurance & Safety: Serve
as owner for all section quality assurance documents. Responsible
for aligning processes, when relevant, across agency locations.
Responsible for ensuring solutions to quality assurance and safety
issues, including addressing corrective actions, preventative
actions, and audit findings. Serve as the laboratory section's
representative to Quality Assurance and/or Environmental Health &
Safety Committees. Proactively identify processes for improvement
and ensure implementation. Lead efforts related to internal reviews
and audits. SOPs, Procedures, Forms, Other Documentation: Lead
quality assurance and safety efforts for Virology section.
Responsible for ensuring compliance and conformance amongst all
staff in Virology section. Align processes, when relevant, across
agency sections/disciplines and/or locations. Serve as document
manager for SOPs, procedures, forms, workflows and other quality
assurance documents for both local (College Station) and system
level virology documents; ensure timely and accurate review;
responsible for the scientific accuracy and completeness of all
quality assurance documents for the section. Write, review and/or
edit quality assurance documents for section assays and procedures.
Responsible for the identification, resolution and implementation
of process improvement protocols. Research, Reference Materials,
Development: Engage in strategic review of new business
opportunities which may include literature and market analysis. In
collaboration with clients, TVMDL leadership and fellow Section
Heads, develop partnership for new development and business
opportunities. Evaluate experimental and technical approaches for
development or improvement of assays to expand the section's
testing portfolio. May represent the section on the Test Relevancy
Committee. Supplies, Stock, Inventory, and Equipment: Responsible
for the fiscal management of section expenses. Work closely with
Finance staff and Assistant Section Head to adhere to procurement
and purchasing procedures. Approve purchases of supplies for the
section. Working with Assistant Section Head, ensure timely
maintenance and repair of equipment, recommend maintenance
agreements and vendors for long term viability of equipment.
Administrative Roles: Liaison with regulatory agencies at the
local, state and federal levels when appropriate. May interact with
industry groups in the pursuit of improved relationships and
collaboration. Testify in legal and administrative proceedings on
behalf of the agency, as requested. Interpret industry policies as
well as state, national and international law as applicable. In
collaboration with the Assistant Agency Director for Finance,
establish and manage the section budget. Monitor the section
caseload, noting changes in workload. Proactively explore methods
to increase revenue and decrease expenses when appropriate.
Responsible for proactively developing and implementing section
policies and procedures. Lead strategic planning efforts for the
section. Design and monitor a business plan for assigned section.
Liaison with agency management on all projects, providing timely
and relevant updates on section progress, challenges, opportunities
and needs. Represent the section and/or agency on internal or
external taskforces, committees and workgroups as designated by
agency management. Training & Mentorship: Responsible for ensuring
appropriate, adequate, timely and routine training amongst section
staff, to include scientific, technical, managerial and leadership
competencies. Responsible for ensuring proficiency testing of all
employees within the Virology Section in College Station. Create
and administer testing and training in the quality management
software program. Responsible for ensuring all staff are adequately
trained in use of the quality assurance program and LIMS software.
Responsible for maintenance of training records for direct reports.
Supervisory, Evaluation, and Employee Support: Responsible for
staff recruitment, hiring, evaluation, counseling, development and
termination for Student Assistants, Technicians, Lab Supervisors
and Assistant Section Head. Recommend promotions, reclassifications
and salary actions for direct reports. Develop justification and
maintain documentation for all personnel actions. Provide
proactive, collaborative, and effective direct oversight and
leadership to direct reports. Ensure employee actions are in
compliance with Texas A&M System and TVMDL rules, regulations,
policies and procedures. Create an ethical, non-discriminatory,
positive and safe work environment. Proactively identify and
address personnel issues, manage conflict and respond to
grievances. Investigate complaints or performance concerns.
Identify staff development and training needs and ensure training
is obtained. Ensure new staff receives necessary orientation
training. Monitor and document safety and quality assurance
training as needed. Maintain training records for employees.
Communicate regular updates and share agency-wide strategic
information with all staff reporting through chain of command.
Serve as an advocate for employee issues with colleagues and agency
management. Responsible for assisting employees in preparation for
opportunities for promotion. Determine appropriate and equitable
distribution of work assignments to meet advertised turnaround
times, quality assurance, safety and overall TVMDL objectives.
Ensure employees provide high quality, consistent and positive
customer service to laboratory clients and colleagues. Review and
approve timesheets, leave requests and other personnel requests.
Set and approve staffing schedules to ensure adequate laboratory
staff. Supervising other Managers: Directly manage and coordinate
the efforts of the Assistant Section Head and/or Lab Supervisor.
Ensure effective and appropriate management and leadership by
subordinate supervisors. Provide coaching, training and mentorship
to support professional development for subordinate supervisors and
the supervisor's employees. Responsible for assisting supervisors
in preparation for opportunities for promotion. Teamwork &
Cooperation: Foster laboratory teamwork, cooperation, professional
standards and communication. May participate in flex scheduling,
including work prior to 8 AM, after 5 PM, on weekends or on
holidays. Participate in the TVMDL Management Team monthly
meetings. Disseminate relevant information from Quality Assurance,
Safety, and Management Team meetings, as appropriate, to section
staff and colleagues. Other: Work shall be performed with adherence
to federal, state, Texas A&M University System, and TVMDL
safety rules, regulations, policies and procedures. Perform work in
such a way as to not expose others or myself to hazards that are
avoidable by reasonable and approved methods. Work in conjunction
with Diagnostic Services and Marketing to actively promote new or
modified tests, TVMDL services or other client-education topics by
writing and/or editing copy, speaking at conferences or meetings,
or participating in TVMDL-sponsored exhibit shows. As requested,
assist/host/lead programs for 4-H students, career fairs, student
tours and other lab guests. Serve as an instructor for 4th year
veterinary students in Diagnostics rotation and/or Food Animal
track rotations, collaborating with TVMDL veterinarians to educate
students in best practices for formulating differential diagnoses,
test selection, sample submission, and results interpretation. A
cover letter and resume/CV are required. Incomplete applications
will not be considered. All positions are security-sensitive.
Applicants are subject to a criminal history investigation, and
employment is contingent upon the institution's verification of
credentials and/or other information required by the institution's
procedures, including the completion of the criminal history check.
For additional information, contact: Dr. Amy Swinford, Associate
Director of TVMDL. 979-845-3414; aswinfordtvmdl.tamu.edu. ALL
INQUIRIES ARE CONFIDENTIAL: TVMDL is an Equal
Opportunity/Affirmative Action/Veterans/Disability Employer
committed to diversity. YourMembership. Keywords: QA Lead,
Location: College Station, TX - 77843
Keywords: Texas A&M Veterinary Medical Diagnostic Laboratory, College Station , Section Head of Virology, Accounting, Auditing , College Station, Texas
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