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Night Auditor - Embassy Suites College Station

Company: Avion Hospitality
Location: College Station
Posted on: May 16, 2022

Job Description:

Job DescriptionJob SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Job Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards.
  • Maintain Front Office computer system operation according to Avion Hospitality standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Avion Hospitality standards.
  • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards.
  • Be familiar with all Avion Hospitality's policies and house rules.
  • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other associates during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Prepare and distribute the Daily Flash Report as needed.
  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.'s.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to Avion Hospitality procedures.
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
  • Handle items for "Lost and Found" according to the standard.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
  • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.Education & Experience
    • At least 1 year of progressive experience in a hotel or a related field required.
    • High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must be able to work independently and with minimal supervision.
    • Knowledge of Accounting Principles.
    • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
    • Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful, high pressure situations.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
    • Must be able to work with and understand financial information and data, and basic arithmetic functions.
    • Must be able to work in a self-managed environment.
    • Must be effective at listening to, understanding and clarifying the concerns and issues raised by co- workers and guests.
    • Must maintain composure and objectivity under pressure.Powered by JazzHRGY7EdwJtZz

Keywords: Avion Hospitality, College Station , Night Auditor - Embassy Suites College Station, Accounting, Auditing , College Station, Texas

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