Night Auditor - Embassy Suites College Station
Company: Avion Hospitality
Location: College Station
Posted on: May 16, 2022
Job Description:
Job DescriptionJob SummaryThe Night Auditor is responsible for
the preparation and disposition of all Night Audit work.
Responsible for the front desk operation during the overnight shift
(Typically 11pm-7am). Primary responsibilities include: registering
guests, making reservations, preparing daily reports, balancing
transactions, and conducting security walks.Job Duties &
Functions
- Approach all encounters with guests and associates in a
friendly, service-oriented manner.
- Maintain regular attendance in compliance with Avion
Hospitality standards, as required by scheduling which will vary
according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing the proper uniform and name tag when working
(per brand standards).
- Comply at all times with Avion Hospitality standards and
regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures
daily.
- Balance the day's work (i.e., movie revenue, telephone
postings, valet laundry, server's and desk agent's paperwork,
etc.).
- Maintain cashiering responsibilities as per Front Office
procedures according to Avion Hospitality standards.
- Maintain Front Office computer system operation according to
Avion Hospitality standards.
- Fulfill all Front Office functions between the hours of 11:00
p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House
Attendant are made of building and guest corridors to ensure all
areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from
11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Avion
Hospitality standards.
- Maintain proper record keeping (i.e., log books, etc.)
according to Avion Hospitality standards.
- Be familiar with all Avion Hospitality's policies and house
rules.
- Complete the initial direct bills, daily, and place on the
Property Accountant's desk; Attach all folio/banquet check back-up
to the bills.
- Maintain radio contact with other associates during entire
shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times, attentive, friendly,
helpful and courteous to all guests, managers and fellow
associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e., revenue printouts, charge and paid
folios, vouchers and checks, etc.) as directed by S.O.P.'s.
- Train any new Night Auditors as requested by management.
- Run morning reports according to Avion Hospitality
procedures.
- Assign delivery of newspapers daily. Deliver or assign delivery
of Express Check-Out's.
- Follow up to ensure that nightly walk-through includes removal
of all room service trays and straightening of pool and Jacuzzi
area (property specific)
- Handle items for "Lost and Found" according to the
standard.
- Complete any reports as requested by management in a timely
manner.
- Complete any miscellaneous duties as required (i.e., resetting
Food and Beverage P.O.S. where necessary, distribution of credit
"Watch List", and preparation of daily revenue summary).
- As applicable to the hotel, may assist guests with food orders
and serve food and beverage items to guests in a friendly,
professional, and timely manner; demonstrates suggestive selling
techniques, and maintains a clean organized environment for
guests.
- Attend meetings as required by management.
- Perform any other duties as requested by the Guest Services
Manager or any other member of management.Education & Experience
- At least 1 year of progressive experience in a hotel or a
related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must be able to work independently and with minimal
supervision.
- Knowledge of Accounting Principles.
- Must be able to problem solve and troubleshoot in order to
resolve guest issues that may arise and respond to emergency
situations.
- Must be proficient in Windows operating systems, company
approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace,
including anticipating, preventing, identifying and solving
problems as necessary.
- Must have the ability to assimilate complex information, data,
etc. from disparate sources and consider, adjust or modify to meet
the constraints of the particular need.
- Must be able to work with and understand financial information
and data, and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to, understanding and clarifying
the concerns and issues raised by co- workers and guests.
- Must maintain composure and objectivity under pressure.Powered
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Keywords: Avion Hospitality, College Station , Night Auditor - Embassy Suites College Station, Accounting, Auditing , College Station, Texas
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