HVAC Parts Counter Sales Associate- South Austin
Company: Robert Madden Industries Ltd
Location: Austin
Posted on: May 9, 2024
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Job Description:
About the Company:Robert Madden Industries, LTD. is a heating
and air conditioning wholesale distributor offering Carrier,
Bryant, Payne, and Day and Night equipment alongside a generous
line of parts and supplies. After 43 years in business, the company
has 18 locations across the state of Texas. The company is uniquely
situated in the market because it is large enough to serve many
locations in Texas while retaining the family-owned feel that
started it all in 1979.About the Position:We are seeking a
dedicated and skilled HVAC Counter Sales Associate to become a
valuable part of our team. The HVAC Counter Sales Associate will
play a pivotal role in delivering exceptional customer service and
technical expertise within our bustling HVAC supply environment.
This position is ideal for someone with a passion for HVAC
products, outstanding communication skills, and a commitment to
ensuring customer satisfaction.Essential Responsibilities:Welcome
customers warmly and establish a positive rapport, creating a
customer-centric atmosphere.Listen attentively to customer
inquiries, understand their HVAC-related needs, and provide
accurate and relevant information.Utilize your comprehensive
understanding of HVAC products, including technical specifications
and applications, to offer expert advice and
recommendations.Efficiently process customer orders using the
point-of-sale (POS) system, confirming product availability and
estimated delivery or pickup times.Address basic technical queries
and troubleshoot common HVAC challenges, ensuring customer
inquiries are resolved promptly and effectively.Identify
opportunities to upsell complementary HVAC products, accessories,
or premium alternatives to enhance customer satisfaction.Foster
strong customer relationships by consistently delivering
high-quality service, handling concerns, inquiries, and returns
professionally and promptly.Collaborate with colleagues to ensure
inventory levels are well-maintained, including receiving and
inspecting shipments and updating inventory records.Contribute to
maintaining an organized store environment by arranging displays
and optimizing product accessibility.Maintain accurate records of
customer interactions, sales transactions, and inventory updates to
support administrative tasks.Uphold safety protocols and guidelines
when handling and storing HVAC products to ensure compliance with
industry regulations and standards.Set in on service training,
parts training, and complete online training.Learn and offer
promotions we have going on during special limited
times.Supervisory Responsibilities:This position has no supervisory
responsibilities.Qualifications, Attributes, Education, and/or
Experience:High school diploma or equivalent.Strong knowledge of
HVAC products, equipment, and components.Excellent interpersonal
and communication skills.Customer-centric attitude with a
commitment to delivering exceptional service.Proficiency in using
POS systems and basic computer software.Physical ability to lift
and move moderately heavy items.Detail-oriented and accurate in
order processing and inventory management.Computer Skills:Excellent
computer and writing skills, including high proficiency in MS
Office, emphasizing Excel.Strong ERP skills, preferably in Epicor
Prophet 21by Jobble
Keywords: Robert Madden Industries Ltd, College Station , HVAC Parts Counter Sales Associate- South Austin, Sales , Austin, Texas
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